Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can transition from a recreational activity to a serious problem. Our Responsible Gambling policy is designed to minimise the potential for harm and to support our players in maintaining control over their gambling habits. We are committed to upholding the highest standards of player protection, in compliance with our licensing authority's regulations and best industry practices. This commitment is integral to the Spinko experience.

We actively promote responsible gambling through various tools and resources, ensuring that our players can make informed decisions and manage their play effectively. Our goal is to prevent problem gambling while offering a thrilling and secure platform for those who choose to play responsibly. We continually review and update our policies and procedures to reflect the latest research and regulatory requirements in the field of responsible gaming.

Problem gambling can manifest in various ways and is not always immediately apparent. It is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or studies.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to fund gambling.
• Losing interest in other hobbies or activities you once enjoyed.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you identify with any of these signs, or if friends and family express concern, it may be time to consider whether your gambling habits are becoming problematic. Spinko encourages all players to be honest with themselves about their gaming behaviour.

Maintaining control over your gambling ensures it remains a source of entertainment rather than stress. Here are some practical tips to help you keep your gambling fun and within safe limits:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit. Breaks are important.
• Never chase losses: Accept that losses are a part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain other hobbies and social interactions.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not view gambling as a source of income: Gambling is designed for entertainment, not as a way to make money.
• Gamble sober: Alcohol and drugs can impair your judgment, leading to poor decisions.

By following these guidelines, you can help ensure your time at Spinko remains enjoyable and responsible.

Spinko provides tools to help you manage your financial outlay. You can set personal limits on how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control over your gambling budget and prevent you from spending more than you intend.

• Deposit Limits: Restrict the total amount of money you can deposit into your Spinko account over a daily, weekly, or monthly period. Once you hit this limit, you will not be able to deposit more funds until the period resets.
• Loss Limits: Control the maximum amount of money you can lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further bets until the limit resets.
• Wager Limits: Set a maximum amount you are willing to wager over a chosen period. This helps manage the total turnover of funds through your betting activity.

You can set or adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase or remove a limit will involve a cooling-off period before they become active, allowing for reflection and preventing impulsive changes. This measure is in place for your protection.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, helping you to step back and re-evaluate your gambling habits without committing to a full self-exclusion.

• Time-Out: You can choose to take a break for a shorter duration, such as 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in, deposit, or play any games on Spinko.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period typically ranges from 1 to 6 months. This option is useful if you feel your gambling is becoming more frequent and you need a longer pause to regain perspective.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has expired. This ensures the effectiveness of the break. You can set these options via your account's Responsible Gaming section.

For individuals who feel their gambling has become problematic and requires a more significant break, Spinko provides comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling on our platform for an extended period.

• Self-Exclusion Periods: You can choose to self-exclude for periods ranging from 6 months to 5 years, or even permanently.
• Activation: Once activated, your Spinko account will be closed, and you will be prevented from logging in, depositing funds, or participating in any gambling activities. We will also take reasonable steps to prevent you from opening new accounts during your self-exclusion period.
• Irreversibility: A self-exclusion cannot be revoked once it has been set. Access to your account will only be reinstated after the chosen period has fully elapsed, and only following a review process to ensure it is safe to do so.
• Multi-Operator Self-Exclusion: We also recommend considering multi-operator self-exclusion schemes, where available in your jurisdiction, to prevent access to multiple gambling sites.

To activate a self-exclusion, please visit the Responsible Gaming section within your account or contact our customer support team for assistance. We treat all self-exclusion requests with the utmost seriousness and confidentiality, in accordance with GDPR principles.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the legal age of 18 (or the legal age of majority in your jurisdiction, if higher) to open an account or gamble on our platform. We implement robust age verification procedures to ensure that only eligible individuals can access our services.

• Age Verification: During the registration process, and at various points thereafter, we require users to provide proof of age. This may include submitting identification documents. Accounts that fail age verification will be suspended, and any funds or winnings forfeited.
• Parental Controls: We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. Several reputable software solutions are available that can block access to specific types of content.
• Account Responsibility: Account holders are responsible for ensuring that no minors have access to their Spinko account. Do not leave your computer or mobile device unattended while logged into your account, and keep your login details confidential.

If you suspect that a minor is gambling on Spinko, please contact our customer support team immediately. We will investigate all such reports thoroughly and take appropriate action.

To help you stay aware of the time you spend gambling, Spinko offers Reality Checks. This feature provides periodic notifications during your gaming session, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preferences.

• Notification Frequency: You can choose to receive a Reality Check reminder every 30 minutes, 60 minutes, or at other intervals.
• Information Provided: The notification will typically display the elapsed time since your session began, your current balance, and any net wins or losses during that session.
• Action Options: Upon receiving a Reality Check, you will be given options to continue playing, review your account history, or log out. This prompt encourages you to pause, reflect, and make an informed decision about whether to continue playing.

We strongly recommend enabling Reality Checks as a proactive measure to help manage your playing time effectively and ensure gambling remains a controlled activity. You can configure your Reality Check settings in your account profile.

Understanding your own gambling habits is the first step towards responsible play. We encourage you to take a self-assessment test to gain insight into your current relationship with gambling. This is a confidential tool designed to help you reflect on your behaviour and identify any potential risks.

Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Do you ever feel guilty or regretful after gambling?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Has gambling ever caused problems in your relationships or at work/school?
• Do you feel a need to gamble with increasing amounts of money to get the same thrill?
• Do you try to win back money you have lost by gambling more?
• Have you ever borrowed money or sold anything to finance your gambling?
• Do you find it difficult to stop gambling once you start?
• Do you think about gambling a lot, even when you are not playing?
• Have you ever felt that you should cut down on your gambling?

If you answered "yes" to several of these questions, it may indicate that your gambling habits are becoming problematic. This self-assessment is not a diagnostic tool, but it can serve as a valuable indicator. If you have concerns, we urge you to use the responsible gambling tools available on Spinko or seek professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)