KYC og sannprófun

At Spinko, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental step in fulfilling our legal and regulatory obligations. This process helps us prevent fraud, money laundering, and underage gambling. It ensures that funds are handled legitimately and that our platform remains fair and safe for everyone. Your cooperation in this essential procedure helps us maintain the integrity of our services.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical requirement imposed by regulatory bodies on financial institutions and online gaming operators like Spinko. The goal of KYC is to understand who our customers are, assess potential risks, and comply with anti-money laundering (AML) and counter-terrorist financing (CTF) laws. It involves collecting and reviewing specific documentation to confirm your personal details.

Verification is an ongoing process that may be triggered at several points during your relationship with Spinko. Typically, you will be asked to complete initial verification when you register an account or before your first withdrawal. Additional verification may be required if:

• Your cumulative deposits or withdrawals exceed certain thresholds set by our licensing authority.
• There are changes to your personal information, such as your address or name.
• We detect unusual or suspicious activity on your account.
• There are significant changes to your gaming patterns or transaction history.
• Regulatory requirements are updated, necessitating further checks.
• We are required to do so by our licensing authority or other legal obligations.

To complete the verification process, Spinko may request various documents. These documents are categorized to confirm different aspects of your identity and financial activity. We will always specify exactly which documents are needed at the time of the request. All documents must be valid, legible, and current. Please ensure that all four corners of the document are visible in any submitted image.

To confirm your identity, we require an official, government-issued identification document. This document must clearly show your full name, date of birth, photograph, and document expiry date. Acceptable forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driver's license (both front and back).

The document must not be expired and all details must be clearly readable. The name on your identity document must match the name registered on your Spinko account.

To verify your residential address, we require a document issued within the last three months. This document must clearly display your full name and current residential address. Post office box addresses are not acceptable. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills are generally not accepted as proof of address. The name and address on the document must match the details registered on your Spinko account.

To ensure the security of your transactions and prevent unauthorized use of payment instruments, we may require verification of your chosen payment methods. The specific documents needed will depend on the method used:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): We may request a screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and bank logo may be required.

The name on the payment method must match the name on your Spinko account.

In certain circumstances, particularly for larger transactions or if specific risk factors are identified, Spinko may be legally obligated to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures. This might involve providing documentation such as:

• Payslips or employment contracts.
• Bank statements showing accumulated wealth.
• Proof of inheritance or sale of assets.
• Business ownership documents.

We understand that these requests are sensitive. All information provided will be treated with the strictest confidentiality and used solely for compliance purposes as required by law.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, document review is completed within 24 to 72 hours, though this can vary depending on the complexity of the case and the volume of requests. You will be notified via email or through your Spinko account once your documents have been reviewed and your verification status updated. If additional information or clearer documents are needed, we will contact you promptly.

Spinko takes the security and privacy of your personal information very seriously. All documents and data you provide are handled in strict accordance with our Privacy Policy and relevant data protection regulations, including GDPR. Your documents are stored securely on encrypted servers with restricted access. We employ robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We will never share your personal documents with third parties unless legally required to do so by our licensing authority or other competent legal bodies.

Spinko operates under strict anti-money laundering (AML) regulations. Our KYC and verification processes are integral to our AML compliance framework. We are legally bound to monitor transactions and report any suspicious activity to the relevant authorities. These measures are in place to prevent our platform from being used for illicit financial activities. By verifying your identity and understanding your transaction patterns, we contribute to the global fight against financial crime.

Underage gambling is strictly prohibited. Spinko is committed to preventing access to our services by individuals under the legal gambling age. Our verification process includes robust age verification checks. By providing your date of birth and identity documents, you allow us to confirm you meet the minimum age requirement. Any account found to belong to a minor will be immediately closed, and any associated funds will be forfeited.

If your verification is delayed, it usually means we require further information or clearer copies of your documents. We will contact you to explain what is needed. If verification is unsuccessful, it may be due to discrepancies in the information provided, invalid documents, or inability to confirm your identity. In such cases, your account may be subject to restrictions, including the inability to deposit, withdraw, or play. We will always communicate the reasons for unsuccessful verification and guide you on the next steps, if any are possible. In some situations, for legal or regulatory reasons, we may be unable to provide specific details.

If you have any questions about the KYC process, document requirements, or need assistance with uploading your documents, please do not hesitate to contact our dedicated Customer Support team. You can reach us via live chat or email. Our team is available to guide you through each step and ensure a smooth verification experience at Spinko. We are here to help you understand and comply with these necessary procedures.